At FASHION OUTFITS, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 7-day return or refund policy to make the return process as smooth as possible. Please read the details below for more information.

1. Eligibility for Returns

You may return items within 7 days from the date of delivery for a full refund or exchange. To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in its original condition.
• All original tags, packaging, and accessories must be included.
• The return must be initiated within the specified 7-day period.

2. Exclusions

Certain items are non-returnable, including:

• Sale items or items marked as final sale
• Customized or personalized items
• Opened beauty products or cosmetics for hygiene reasons

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at [Insert Email Address] within 7 days of receiving your order. Please include your order number and the reason for the return.
2. Our team will provide you with a return authorization and instructions on how to send your item back to us.

4. Return Shipping

• Customers are responsible for the return shipping costs, unless the return is due to a mistake on our part (e.g., incorrect or defective items).
• We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

5. Refund Process

• Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria.
• If approved, your refund will be processed within 5-7 business days. The refund will be credited to your original payment method.
• Please note that shipping charges are non-refundable, and you will be responsible for any return shipping costs.

6. Exchanges

If you would like to exchange an item for a different size or color, please contact our customer service team. We will guide you through the exchange process, which may involve returning the original item and placing a new order.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, depending on your preference.

8. Contact Us

If you have any questions or concerns about our return and refund policy, please feel free to reach out to us:

FASHION OUTFITS
Email: info@fashionoutfits.online
Phone: +92 318 0376116
Address: Office No B14, 2nd Floor Bolton Market, Karachi, Pakistan

Thank you for choosing FASHION OUTFITS! We appreciate your business and are here to help you with any return or refund needs.